Refunds

We understand that returns are sometimes necessary at our dog salon and online store. Please read our refund policy below if you need to request a refund for any reason.

Items returned within 30 days of purchase will be refunded if they are in their original packaging and in the same condition as when you received them. Returns after 30 days will be handled on a case-by-case basis. Please contact our customer service team with your order number and the reason for the refund to initiate a refund request.

If the item you received was damaged or defective, we will issue a full refund or replace it at no additional cost to you. The customer is responsible for return shipping costs for all other returns. We will issue a refund to your original method of payment once we receive the item and confirm its condition.

Please note that your refund may take several business days to process and appear on your account. Please contact our customer service team if you have any questions or concerns about the refund process.

Thank you for entrusting your pet’s care to House of Paws. We are dedicated to providing outstanding customer service and ensuring your complete satisfaction with every purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@houseofpawsessex.co.uk and send your item to us.

Return

We strive to provide the highest quality products and services to our customers at our dog salon and online store.

If you are unsatisfied with your purchase for any reason, we are happy to offer a hassle-free return policy.

You may return any item for a full refund within 30 days of purchase as long as it is in its original packaging and in the same condition as when you received it. Returns after 30 days will be handled on a case-by-case basis.

Please contact our customer service team with your order number and the reason for the return to begin the return process. We will send you a return label as well as instructions on how to return your item. We will issue a refund to your original method of payment once we receive the item and confirm its condition.

Please keep in mind that return shipping costs are the customer’s responsibility unless the item received was defective or incorrect. We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for items that are lost or damaged during the return process.

Thank you for entrusting your pet’s needs to our dog salon and online store. We are dedicated to providing outstanding customer service and ensuring your complete satisfaction with every purchase.

Need Help?

Give us a shout if you have any other questions and/or concerns. please contact us